Terms & Conditions

01Refunds and Cancellations

Falcosim provides digital eSIM services that may be ordered and fulfilled shortly after payment.

Once an eSIM has been issued, delivered, activated, or used, cancellation or refund may not be available for a change of mind, to the extent permitted by applicable law.

A customer should contact Falcosim Support if:

• the purchased eSIM was not delivered;
• there is a confirmed technical or service issue that prevents the purchased service from being provided;
• an incorrect or duplicate charge occurred;
• or the customer believes they are otherwise entitled to a refund under applicable law.

Refund or replacement eligibility may depend on the status of the eSIM, whether it has been installed, activated or used, the nature of the issue, and the circumstances of the order.

Falcosim may request reasonable information needed to investigate a refund or replacement request.

Nothing in this policy excludes or limits rights that cannot legally be excluded under applicable consumer protection law.